Tuesday, April 16th 2019

MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

It has come to our attention that MSI Customer Support has regrettably misinformed an MSI customer with regards to potential support for next-gen AMD CPUs on the MSI X370 XPOWER GAMING TITANIUM motherboard. Through this statement we want clarify the current situation.

At this point, we are still performing extensive testing on our existing lineup of 300- and 400-series AM4 motherboards to verify potential compatibility for the next-gen AMD Ryzen CPUs. To be clear: Our intention is to offer maximum compatibility for as many MSI products as possible. Towards the launch of the next-gen AMD CPUs, we will release a compatibility list of MSI AM4 motherboards. Below is a full list of upcoming BIOS versions which include compatibility for the next-gen AMD APUs for our 300-Series and 400-Series AM4 motherboards based on the latest AMD Combo PI version 1.0.0.0. These BIOS versions are expected to be released in May this year.
Add your own comment

158 Comments on MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

#151
gasolina
Will zen 2 be available in 2021 since all we can get is rumors and some leaked info, at best i guess zen 2 should be 4.5ghz and that may be all since there is nothing Intel do to counter amd.
Posted on Reply
#152
Caring1
Imagine that, misinformation on the internet, who knew.
Posted on Reply
#153
Dr K00z RespekT
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
OP just did his job by reporting an authentic news story - that's what a journalist is supposed to do e.g. dig out a story for you to read.

It is obvious that some forum members ill-received the "bad" news but it seems there is light in the end of the tunnel for them. Storm in a tea cup then - let's move on :)
Posted on Reply
#154
Caring1
The misinformation came from a representative of MSI on a website responding to a question.
Of course they can't be expected to know everything, but in that case he should have said he didn't know.
Citing one wrong person and blowing it up into a news article is just as bad.
Posted on Reply
#155
AsRock
TPU addict
johnwolf234 said:
It was based on a Reddit post of a customer service rep, don't act all high and mighty here.

And your 'sources' were wrong, incorrect, not giving rightful information, whatever words you'd rather use, and so you ended up spreading misinformation too.

'clarification' also seems like a very weasely way of saying 'so yeah our last story was a lie, MSI says updates ARE coming'



Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
What i personally did not like is how it pointed at "OTHER" company's.
Posted on Reply
#156
nico_80)
TUF B450M-PLUS GAMING just update new bios 1003 was suppose to be
1201 maybe at later date?


Posted on Reply
#157
GoldenX
Nothing new for my B350 yet.
Posted on Reply
#158
RichF
FreedomEclipse said:
It seems like TPU are falling into the realms of polygon, IGN, Eurogamer and to a lesser point Kotaku by sensationalizing or hyping certain stories for clicks.
I have seen selective perception reporting from a variety of sites. Anandtech, for example, never reviewed the GTX 960. Could it be it didn't review it because it was an inferior product and Nvidia didn't want word to get around that it's inferior, hoping to continue to cash in on brand recognition/mindshare rather than product quality? Who knows. All I know is that the site has posted a vast amount of information about products of marginal marketplace interest and has, at times, ignored very popular products like the 960. I also remember Anandtech claiming, with no solid evidence, that Nvidia's management couldn't have intended to mislead the public with the 970's VRAM and cache, that there was no incentive to do so. Not true. There was plenty of incentive. At the time, the 980 was very expensive and consumers thought that the 970 offered the same amount of VRAM for a lower price so many decided to buy two 970s for SLI. That's a fact. 970 SLI was a thing. No reason my backside.

Extremetech's Joel Hruska grabbed every pitchfork he could to complain about CTS doing what tech journalists are supposed to do: tell people about flaws in tech products rather than censor that information to benefit various 3rd-parties, such as the corporations selling the faulty products, their investors, insiders, spooks, crooks, corporations looking for more control and wealth than they already have (e.g. Google), et cetera. Yet, Hruska couldn't be bothered to spare a few words about Spoiler. He was far more concerned about the presentation of security flaws than talking about their existence — a hallmark example of what is known as concern trolling. (CT = The tone is more important than the content.) Worse than that was the problem that no one but me has ever seemed to grasp — that what he and the rest of the anti-CTS brigade were doing was advocating censorship of the tech press, the opposite of the watchdog free press that's supposed to fight for the consumer.

Not covering stories is a type of sensationalism because it promotes other stories, giving them more "sensational" importance than they deserve in context, the bigger picture. Extremetech can tell us again and again about Mazda selling diesels in the US — comparatively frivolous low-substance reporting — but, somehow, a CPU vulnerability isn't important nor relevant.

His response, most likely, would be "It's not important", forgetting the "to me" or "to my handlers" bit. I can infer this because the story simply was completely not covered.

Point here is that it's important to think about what isn't being talked about and why, not just what gets written about. Crying wolf is bad form (particularly when it's not an executive who is making a major claim) but I am often more concerned about what doesn't get covered at all.
Posted on Reply
Add your own comment