Sunday, January 18th 2009

Seagate Offers Firmware Fix for All Problematic Barracuda 7200.11 Hard Drives

Seagate has issued an official statement today, acknowledging all recent problems with some Barracuda 7200.11 drives. Based on the information posted in the company's forums here, select Seagate Barracuda 7200.11 1TB 3.5-inch hard drives made in Thailand, suffer from a firmware issue that bricks the HDDs after a short period of time. After three to five months of normal operation these defective hard drives will suddenly lock-up as a protective measure and prevent the system from recognizing the drive from then onwards. In most cases the information won't be lost, but the drive will be completely useless, changing the drive's electronics won't help much either. This problem occurs not only to the 1TB Barracuda models, but to Seagate 1.5TB, 640GB, 500GB, 320GB and 160GB Barracuda 7200.11 drives, along with some Maxtor and ES.2 models. That's pretty disturbing, but now Seagate will provide its customers with an updated firmware if their drive is problematic.

Here's the full statement from the company's spokesman Mike Hall:
Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.
As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931.

Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate (discsupport@seagate.com). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business.

For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access http://www.seagate.com/www/en-us/about/contact_us/

*There is no safety issue with these products.
The following are potentially affected models:



It is important however to use the online serial number validation tool to verify whether or not your specific drive is affected as not all drives of the same model necessarily share the same firmware revision.Source: The Tech Report
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71 Comments on Seagate Offers Firmware Fix for All Problematic Barracuda 7200.11 Hard Drives

#1
selway89
Sorry to say this but what a diabolical website and service.
I haven't registered before so naturally I set up an account so I can email someone who will give me the update. Great all for doing that.

But why when I have tried 2 different emails and other combinations etc does it not let me login.
I have tried IE and FF.
I have yet to recieve an email on the accounts I have tried to use. I have tried lost password and that is no use.

If this is considered a large scale problem (which I would consider it as) do they not publish the updates without having to contact them and signup etc. Makes far more sense.
I have to try keep backups of my precious data and hope the drive does not conk out on me!

I think this will be my last Seagate drive!

Rant over :)
Posted on Reply
#2
DaJMasta
kenkickr said:
Looks like there are two methods. You can call them @ 1-800-SEAGATE (1 800 732-4283) and give them either/both the Part Number and Serial Number so they can properly assist you. The other method is by email here,http://www.seagate.com/www/en-us/about/contact_us/ and select Technical support, and again you must give them the part number and serial number.

There are two ways to get the Part and Serial number. Pull the drive out and you should see a P/N and S/N, this is what you are looking for. The other method is to boot from a Seatools CD, the one for DOS http://www.seagate.com/www/en-us/support/downloads/seatools, and it will list the part number and serial number.
The kicker is, there is no way to update the firmware preemptively. You have to wait for the drive to fail before sending it in, or send it in now and be without/risk your data now. Hopefully my drive won't be affected, as it is the only one in my system and I'd rather not do without it for a while.
Posted on Reply
#3
newtekie1
Semi-Retired Folder
DaJMasta said:
The kicker is, there is no way to update the firmware preemptively. You have to wait for the drive to fail before sending it in, or send it in now and be without/risk your data now. Hopefully my drive won't be affected, as it is the only one in my system and I'd rather not do without it for a while.
If your drive is affected, they email you the link to the update, and you can apply it before you even notice the drive has a problem. You don't have to wait for the drive to start to fail, and you don't have to send them the drive. So, yes, there is a way to update the firmware preemptively.

nemesis.ie said:
Did anyone find out what are the affected (and fixed) FW revisions?
I believe firmware revisions SD19 and earlier are affect. At least that is on the 1.5TB drives.
Posted on Reply
#4
Sapientwolf
I wish I had known this sooner, I had two 500GB 7200.11 drives crap out on me. One did it right away, the other did it 4-5 months later. I bought 2 500GB WD drives instead.
Posted on Reply
#5
EarlZ
For a drive that is more expensive than WD, this is surely a big mess up
Posted on Reply
#6
wiak
other reason you guys should do backup of your documents folder and pictures folder
Posted on Reply
#7
DaJMasta
newtekie1 said:
If your drive is affected, they email you the link to the update, and you can apply it before you even notice the drive has a problem. You don't have to wait for the drive to start to fail, and you don't have to send them the drive. So, yes, there is a way to update the firmware preemptively.
Awesome, I didn't get that from the first read.

Though I registered at their site to contact their email support a few hours ago, still no confirmation and my user ID doesn't work yet.
Posted on Reply
#9
Melvis
O crap i have one of those HDD's the 500GB one, but its a few months old now (3-4), would i be in trouble? or is it only effecting more recent HDD's?

I already had to replace that 500GB^ before because the first one i got was getting load and getting a grinding noise.

I think ill be going back to WD next time for my next comp.
Posted on Reply
#10
qwerty_lesh
Would be nice if the serial check page was up :eek:
Posted on Reply
#11
wiak
Seagate Barracuda 7200.11
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS
Download: http://support.seagate.com/firmware/MooseDT-32MB-SD1A.ISO
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207951

Seagate Barracuda 7200.11
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207957

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207963

DiamondMax 22
STM3500320AS
STM3750330AS
STM31000340AS
STM31000333AS
Download: http://support.seagate.com/firmware/MooseDT-32MB-MX1A.ISO
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207969

DiamondMax 22
STM31000334AS
STM3320614AS
STM3160813AS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207975
Posted on Reply
#12
H82LUZ73
I have this model ST3500320AS with SD15 but it is like from last April,Should I update the firmware?
Posted on Reply
#13
2wicked
I have a DiamondMax 22 STM31000340AS
and when I try to flash it I get an error that it's not a seagate lol
Posted on Reply
#14
selway89
Thanks for the links wiak!

Burnt the CD and booted etc, scanned for devices and my drive were there. Hit "D" to flash my model, then after abit it says device not found or something along those lines, expected "my drive number"

I'm really un-happy with Seagate at the moment!
Posted on Reply
#15
2wicked
selway89 said:
Thanks for the links wiak!

Burnt the CD and booted etc, scanned for devices and my drive were there. Hit "D" to flash my model, then after abit it says device not found or something along those lines, expected "my drive number"

I'm really un-happy with Seagate at the moment!
Everyone in the seagate forums seems to have the same issues with the firmware update.
Posted on Reply
#16
fafa21
im allso having the same problem this is total bs im never buying from seagate again
Posted on Reply
#17
H82LUZ73
When you boot it says -303 drives why they all seem the same to me with sd15,Would 303 not be newer then the -300 models being sold?Even though the numbers are lower.Its ok just took my Vista install off one of my drives and using it for drive D now and the st3500320 AS is not connected or plugged in for power....waiting for the firmware for -303 models.
Posted on Reply
#18
djisas
i just checked my 2 320 cudas, the old has the sd11 firmware, while the new has the sd22, the new one might be safe while the old might suffer the same fate if i have luck, if it fails ill just get a new one from the store and ill have my data backed up previously, not that i had lost anything important, it just pissed me off when it happened...
Posted on Reply
#19
qwerty_lesh
the firmware only fixed problematic 1tb drives ending with p/n - 303
that same firmware actually bricks 500gb drives, plus probably other capacities.
They pulled it from the site for 'verficitaion' :nutkick:

It turns out it was actually the second firmware seagate had offered for the 7200.11
and according to the forums over there, they do have newer firmware past the SD1A (which is the one they had offered) (first one was under 1mb second was 1.6 somthing)

Good work seagate, youve just flushed your reputation down the toilet.
Posted on Reply
#21
debate11
oily_17 said:
Yeah just a warning to anyone with the SD1A firmware that has not flashed it yet...you may want to take a read here before doing so.

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=5625&view=by_date_ascending&page=1
Es una pena que una empresa de la trayectoria de seagate haya llegado tan bajo. Dos años ya hacen que continuamos con el problema del firmware...

La unica solucion que encontre hasta el momento es la de llamar a empresas de recuperacion como OnRetrieval, Onrescue, Ontrack, entre otras para que nos recuperen los datos.

Esto es debido a que la garantia de Seagate no cubre los datos, solo el dispositivo...

Veremos que final tiene este tema.

Saludos
Posted on Reply
#22
yogurt_21
2 year old thread necromancy and then responding in a foreign langauge fail.
Posted on Reply
#23
Completely Bonkers
Well you are doing half the bumping :slap: ;) hehe

Actually, I found this bump useful. I also had a .11 drive. Was problematic. This is the first I heard of a firmware fix/update. And if I find an old .11 in the drawer, old PC, or NAS, (hey wait, was that my problematic linkstation? Hmmm...)

But my -ve experience with that drive encouraged me to jump off Seagate and try Samsung which I would otherwise never have bought for a HDD. And now I'm very happy with Samsung, both F1s and 2.5" drives, and buy them by choice.
Posted on Reply
#24
Mr McC
debate11 said:
Es una pena que una empresa de la trayectoria de seagate haya llegado tan bajo. Dos años ya hacen que continuamos con el problema del firmware...

La unica solucion que encontre hasta el momento es la de llamar a empresas de recuperacion como OnRetrieval, Onrescue, Ontrack, entre otras para que nos recuperen los datos.

Esto es debido a que la garantia de Seagate no cubre los datos, solo el dispositivo...

Veremos que final tiene este tema.

Saludos
"It is a shame that a company of Seagate's standing has fallen so low. Two years and we still have the firmware problem...

The only solution that I have found, to date, is to phone recovery companies such as OnRetrieval, Onrescue, Ontrack, amongst others, to have them retrieve the data.

This is due to the fact that Seagate's guarantee doesn't cover the data, only the device...

We'll see how this issue turns out.

Cheers"

I know how it turned out for me: swapped for a Samsung and haven't looked back.
Posted on Reply
#25
djisas
Well, let me join the party...
I actually bought a seagate .12 after one of mine died, but ive also bought a samsung f3 1GB after that, cheap, fast and reliable...

With all this 2 died on me...
Posted on Reply
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