Saturday, September 26th 2026
PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
PNY has allegedly denied a warranty claim on a burned-out GeForce RTX 5090 and closed the customer's ticket after he asked which part of the warranty it was citing. Redditor u/Melodic_Initial_1767 says his card died last month after both ends of its 12V-2x6 cable melted, on the GPU side and the power supply side. He says the card ran at stock clocks with no overclock, a power limit set below default, and was idle when it failed. The cable he was using was not a cheap third-party adapter; it came bundled with his ASRock PG-1600G power supply.
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
Melting 12V-2x6 connectors have shown up on RTX 5090 cards repeatedly since launch, and independent testing has traced some cases to uneven current distribution across the connector's pins rather than any specific cable brand. Separately, NVIDIA has also faced criticism this month over an RTX 5090 claim it rejected over a faded serial number, so this isn't the only RMA dispute around the card. PNY hasn't issued a public statement yet, and the account so far rests on the customer's word, so it should be taken with a grain of salt.
Source:
Reddit
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
143 Comments on PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
Ticket closed.
And this is a BS reason to deny warranty, all of these cables follow a set standard, but unsurprisingly companies are finding any excuse to get out of warranty replacement when they can sell cards to AI companies instead.
Just bring it to small claims... :nutkick:
www.pny.com/file%20library/company/support/product%20brochures/geforce%20graphics/warranties%20and%20policies/3-year-limited-warranty.pdf
Catbox backup:
files.catbox.moe/zqa6bg.pdf
No mention of anything like this at all:
This rejection doesn't make sense at all.
Next time PNY needs to tell customers what cables, what PSUs, what motherboards, what case funs, what usb sticks, what SSDs, what PC cases, what tables and chairs are compatible with their graphics cards and more of this kind of BS, they should clearly state it in their warranty rules, so people know to avoid PNY products.
As he explained how Samsung tried to fuck him over with his 4TB 990 PRO SSD.
"Be annoying to them"
It's a shame EVGA isn't still in the market, they had top tier support back in the day.
Not that it has anything to do with this topic though.
Various PCs shipped with FSP power supplies apparently suffer from the exact same problem. They are failing left and right! It’s strange, but that’s what I’ve observed. ASRock isn't even an established vendor in this regard. So, the comparison is flawed and significantly so.
Regards,
Fred.
@ PNY
What the hell is wrong with you people? A card you designed and built burned up and you're blaming the PSU maker? This is "Gigabyte" levels of low. Not a good showing, not good at all.