Saturday, September 26th 2026
PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
PNY has allegedly denied a warranty claim on a burned-out GeForce RTX 5090 and closed the customer's ticket after he asked which part of the warranty it was citing. Redditor u/Melodic_Initial_1767 says his card died last month after both ends of its 12V-2x6 cable melted, on the GPU side and the power supply side. He says the card ran at stock clocks with no overclock, a power limit set below default, and was idle when it failed. The cable he was using was not a cheap third-party adapter; it came bundled with his ASRock PG-1600G power supply.
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
Melting 12V-2x6 connectors have shown up on RTX 5090 cards repeatedly since launch, and independent testing has traced some cases to uneven current distribution across the connector's pins rather than any specific cable brand. Separately, NVIDIA has also faced criticism this month over an RTX 5090 claim it rejected over a faded serial number, so this isn't the only RMA dispute around the card. PNY hasn't issued a public statement yet, and the account so far rests on the customer's word, so it should be taken with a grain of salt.
Source:
Reddit
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
143 Comments on PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
They are selling 5090s for several times their original price to ai companies
The user is probably lying about the idle part, except if he is using a screen saver that throws 500Ws of 3D graphics on screen while "idle", but this isn't an excuse for PNY to not cover the warranty.
And ASRock, as the client, did not have FSP make any cost-cutting measures at the "last minute."Just a reminder:ComputerBase (de)
Add the fine print mentioned above to that,
and the situation is perfect.Yes, sometimes.
Regards,
Fred.
It says "Auxiliary" not "mandatory".
This is NVidia's nonsense, sure, and PNY as well. But AsRock? No.
With previous PCIE power cables it was 150W on 8 pin and it was working well.
Which means for 16 pins they shouldn't have allowed a single connector to go beyond 300W.
But they did it and they didn't include any kind of native per wire monitoring, and here we are.
With the current design it's impossible to say if the issue came from the cable or the card, but since it's bad design nvidia should be held responsible through the manufacturers.
PNY just taking the greed to max by denying a customer for fabricated reasons.
They can't in one breath claim that the native PSU connector ( which complies to PCI-SIG specs btw ) isn't good but somehow their adaptor ( which only adds to impedance ) + PSU cable is somehow good.
That makes absolutely no sense !
They said it was idle, which points to a PSU issue, or even a electrical issue at their place, or they were flat out lying, it's impossible to say really
That said, the stated reason by PNY won't hold up in court, they need to disclose everything, all terms, conditions, and exclusions, prior to the sale (at least in the USA)
They also can't condition the warranty on using a specific branded power cable, if it isn't included, and the burden of proof is on PNY, so in this case they need to prove it was the power cable/PSU at fault, and not their card
I guess they can take them to court, but, that's going to be pretty expensive, maybe the state AG (if in the USA) would help, hard to say