Saturday, September 26th 2026
PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
PNY has allegedly denied a warranty claim on a burned-out GeForce RTX 5090 and closed the customer's ticket after he asked which part of the warranty it was citing. Redditor u/Melodic_Initial_1767 says his card died last month after both ends of its 12V-2x6 cable melted, on the GPU side and the power supply side. He says the card ran at stock clocks with no overclock, a power limit set below default, and was idle when it failed. The cable he was using was not a cheap third-party adapter; it came bundled with his ASRock PG-1600G power supply.
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
Melting 12V-2x6 connectors have shown up on RTX 5090 cards repeatedly since launch, and independent testing has traced some cases to uneven current distribution across the connector's pins rather than any specific cable brand. Separately, NVIDIA has also faced criticism this month over an RTX 5090 claim it rejected over a faded serial number, so this isn't the only RMA dispute around the card. PNY hasn't issued a public statement yet, and the account so far rests on the customer's word, so it should be taken with a grain of salt.
Source:
Reddit
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
143 Comments on PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
And if they get to pay the replacement + court fees, well they will learn by the numbers.
So yes, it is also annoying for you as well, but nobody else will do it for you.
And with that you also help the fellow PC builder community as well.
Anything else, ASsrock, Bequiet, Assuss (some of their PSUs are top not quality - basically rebranded high quality OEM platform) FSP, I'd avoid.
HOWEVER, It's always good to follow the guidelines in PSU tier list. Even FSP can release a good licensed PSU, though, it's not really a FSP CPU.
Forever junk to me :laugh:
FSP PSU at 60e (500-600W) failed twice for me during Sandy Bridge amd Ivy Bridge era. FSP was long ago considered reliable choice when their PSUs were labelled as Fortron, but then they somehow transitioned to heavily budget-oriented company.
It's one thing to have a stupid clause in your warranty terms, but it's another thing entirely to deny a claim based on a rule you just made up that's not anywhere in the contract of sale, your website, or paperwork included with the product.
basically psu and cable manufacturers are bundling or selling 1€ 12v cables calling them premium while being the most utter shit possible with terrible tolerances that end burning cards.
like, the've been running away with this for some time until a connector that needs to have a decent cable appeared, and then the drama started. But the Roman stats say it clearly, this is all on the cables and their terrible building quality.
so, if the cable was an asrock one bundled with the PSU, then asrock is the one that should deal with it, not the gpu manufacturer. If the cable was the pny adapter, then pny should cover the warranty, but it was asrock psu one.
unfortunately, this is where we all consumers lose and even if someone should cover our warranty, if you get a burnt 4090 or 5090, as today, no matter how much you complain and how they should cover you, they are not going to do it.
so, just purchase a wireview or at the bare least a corsair thermalprotect cable, it's not ideal but it's the best an owner of this cards can do at this moment.
the connector is standardized the cables are standardized (at least according to NVidia)
and you are ignoring the piles of burned up cards using official cables across many psus every vendor every card every model of this thing has been proven to be faulty
the 12VHPwr is faulty design verbatim there isn't a good implementation of the design ANYWARE if there was we wouldn't be needing thermocouples on a god dam power connector
12V architecture is widely deployed in data centers today without the melting issues observed in the consumer space, primarily because enterprise environments mandate higher-grade components and tighter tolerances.
In the consumer sector, however, €1 cables sourced from low-grade manufacturers are frequently rebranded and sold at premium prices. A similar pattern occurred with USB and Thunderbolt cables, the market was flooded with substandard products until people needed to start checking if the cables have been certified by the USB-IF, Intel, displayport or hdmi consortiums before purchasing anything. The issue became pervasive enough that diagnostic hardware manufacturers, such as Treedix and FNIRSI, built multi-million-euro businesses simply helping users verify cable compliance.
The situation with 12V cables is no different. The data indicates that PSU vendors and their sub-par bundled cables bear the primary responsibility. If manufacturers implemented strict quality control and tighter mechanical tolerances, cable prices might rise from €15 to €40, but thermal failures would effectively drop to negligible levels.
And any reason of why is not a problem on datacenters?
See the following..Data centers don't publicly report equipment failure as most of them are bound by confidentiality contract clauses. Data center compute units also don't commonly use consumer GPU's. The units they do use have different and, ironically, more capable power connectors.
I'll also say in addition to that that people buying 5090s aren't using bargain-basement power supplies with questionable quality, either....
In this particular case with PNY, the burn victim was using an Asrock PG-1600G which is a ~$280 power supply with a decent Cybenetics rating and the latest generation of ATX 12V-2x6 cable with all of the attempted improvements to fix this flawed connector, as well as yellow plug tips to help prevent partial insertion and even an in-cable temperature sensor. The wire gauge was thick enough (as you'd expect from a high-end PSU) that the cable never got hot enough to trigger the in-cable sensor's thermal cutoff, so what we have here is a pure connector failure. The PSU end looks worse than the GPU end because the PSU's connector is typically tucked out of the case airflow, the GPU end should be right in the main fan airflow.
Blaming the PSU manufacturer, and the ATX 3.1-certified, PCIe 5.0 spec-compliant cable, when it's the Amphenol connectors that melted is wild. Amphenol makes all of the 12V-2x6 connectors, whether it's the PNY adapter cable, an aftermarket 12V-2x6 cable, or the official one from the PSU manufacturer.
However, Corsair AX series can compete with Seasonic Platinum/Titanium tier PSUs.
Sure, before, Corsair licenses Seasonic platform for their AX PSUs, then switched to other OEMs.
But I'd put my hand into fire for Seasonic bronze tier PSUs, while I would not do the same for Corsair bronze tier PSUs.No, it is not. Check your numbers.
By units made, Delta electronics is absolute PSU leader, since it's OEM for Dell/HP/Lenovo.
Then Lite-On, and then maybe FSP group.
As for DYI desktop PSUs, Corsair is the biggest brand, but Corsair licenses various platforms (Seasonic, Channel Well, Great Wall, ...).
Then Cooler Master (Chicony platform), Seasonic (their own platform).
FSP licenses platform for be quiet! and EVGA and even together with their own FSP brand it's still not enough to beat Corsair.Are you BoggledBeagle's secondary account?
You are mixing grandmothers and frogs a bit there, but I wasn't precise at start, so its on me - Delta and Liteon are out of competiton, because they are massive ODM, yet you can not buy them at all, not even through some brand. Delta have 80 000 employees, more than all other producers combined.
Those two aside, FSP and CWT are biggest ODM present in PC space, plus FSP sells a lot through its own brand (maybe even majority).
Most estimates give FSP more than 5 million units sold, more than all retail brands (Corsair, CM, TT, even SeaSonic - although they are making their own units ans do retail too, just like FSP) combined. CWT is in same ballpark.
Everybody else are far bellow - maybe Corsair and CM reach half of that... Maybe.
They are not same league.
However, focus is different. Seasonic produces less, but even their cheap units are excellent. FSP have everything, from barely good to top notch.Definitely looks like that 😁
I do agree that nowhere does their warranty specify that only their power adapter or an "approved" cable can be used with the GPU.
With my 3080 Ti FE you had this included with the card:
Unless PNY dont claim that their cards need special cable / connector, they have no business asking anything regarding cable.
It ia very simple.
And if connector is junk, although standardized, they can complain to PCI-SIG, and not screw customers.
They are just avoiding their obligations in order to earn more by selling 5090 at current prices ans nothing more.
Nothing there that wouls change what I said.