Saturday, September 26th 2026
PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
PNY has allegedly denied a warranty claim on a burned-out GeForce RTX 5090 and closed the customer's ticket after he asked which part of the warranty it was citing. Redditor u/Melodic_Initial_1767 says his card died last month after both ends of its 12V-2x6 cable melted, on the GPU side and the power supply side. He says the card ran at stock clocks with no overclock, a power limit set below default, and was idle when it failed. The cable he was using was not a cheap third-party adapter; it came bundled with his ASRock PG-1600G power supply.
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
Melting 12V-2x6 connectors have shown up on RTX 5090 cards repeatedly since launch, and independent testing has traced some cases to uneven current distribution across the connector's pins rather than any specific cable brand. Separately, NVIDIA has also faced criticism this month over an RTX 5090 claim it rejected over a faded serial number, so this isn't the only RMA dispute around the card. PNY hasn't issued a public statement yet, and the account so far rests on the customer's word, so it should be taken with a grain of salt.
Source:
Reddit
According to the Redditor, PNY's denial stated that only a PNY-approved cable or adapter is covered, and that damage from a third-party cable, adapter, or PSU cable falls on that maker instead. He says he checked PNY's warranty document and installation guide and found no mention of approved cables, connectors, or the 12V-2x6 standard in either. When he asked twice which clause backed the denial, a "Senior Technician" reportedly said the decision was final and closed the ticket without answering.
143 Comments on PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered
90% of users you say? Probably 99% of users that got a PSU after 2024. Sue them hard, sue them again. SUE THEM!!!!!!!!!!
Imagine buying a Ferrari and when two tires blow out during normal driving blaming Ferrari and not the tire manufacturer.
I know, sports car equivalent is a poor choice but it works
en.wikipedia.org/wiki/Firestone_and_Ford_tire_controversy
2 rtx 5090 for northwestrepair
he can do it for some $$$
For an AI company, it is very on par. The RTX Pro 4500 is within that price range, but isn't as great as the RTX 5090 and the RTX Pro 5000 is already way more expensive.
How dare they use the cable that came from the PSU, lol.
Companies will routinely have a set criteria for accepting responsibility. It has on occasion needed law changes to wide the scope.
I use a non supported cable, knowing full well if I have an issue I may well have warranty issues.
In fact, using the adapter is a pretty sure-fire way to get 12VHPWR/12V-2x6 cards to go melty... The only AMD cards so-equipped have only so-failed while using 3x6+2 to 12v-2x6 adapters.
PNY just doesn't want to warranty a $5000+ GPU. Considering that many companies have been at least offering a refund of original purchase price, this is flagrantly bad, bordering on criminal. TBQH, I hope the industry ambulance chasers take notice and get a Class Action started.
-wouldn't be the first time: www.badcaps.net/forum/troubleshooting-hardware-devices-and-electronics-theory/troubleshooting-laptops-tablets-and-mobile-devices/83833-nvidia-bumpgate
If the problem is the 12V-2x6/12vhpwr connector why wouldn't you use one instead of two?
People laud the 8pin's safety and then use resistance and risk as an excuse to use two 12V-2x6/12vhpwr connectors, this makes no sense..
Plus who didn't see this coming? You use what comes with the 2/3k GPU not the 120 PSU, GL asking asrock to cover the GPU.
Current 7900XT is an Asrock, flawless.
3rd item is a motherboard is still in service on my last PC holding a Coffee Lake.
Can't say the same for anything Acer, Asus or Gigabyte, even while owning equal or fewer items of these companies.
This is bullshit and it's about time the enthusiast community does its part by calling bullshit for what it is: bullshit! PNY should replace this guy's card - end of.
hell I just bought an 850g asrock psu 2 months ago. should be ok for 5600x/2080ti ?
gamers should unite and ban purchases of PNY. we need to do it for all mfr who really give crappy cs. what they did to rossmann and his ssd isnt relevant to me since iver never purchased a single samsuck product ever. tv/ssd/phone, nothing.
It's a bad cop out, and I'm sincerely hoping that this gets media coverage and the owner of this GPU takes legal action.